How to contact us - Irish policyholders

Individual Policyholder Queries
If you have a query relating to your policy, please call us on +44 1296 386242 between 9am and 5pm, Monday to Friday. It is helpful to have your policy number to hand. This can be found on your latest Annual Statement. For training purposes, telephone calls may be recorded and/or monitored.

You can write to us at:

Equitable Life
Walton Street,
Aylesbury,
Buckinghamshire,
HP21 7QW

Fax: +44 1296 386243

Alternatively you can email us at info@equitable-int.com

To respond to your email request as quickly as we can, please provide us with your policy number. If this is not available please provide your full name and date of birth.

Action for Hearing Loss
For the hard of hearing Next Generation Text Service is available. Please dial +44 151 494 2022 from your phone or +44 151 494 1260 from a textphone. NGT will ask for the phone number you want and a Relay Assistant will be connected into your call. Further information on using the service can be found on the Next Generation Text Service website at www.ngts.org.uk/

Change of address
In most cases we can change your address over the telephone, providing you have your policy number.

Financial Advice
We are unable to provide financial advice and we are only permitted to provide you with information on Equitable Life products. If you require financial advice, you may want to consider consulting an Independent Financial Adviser who may charge a fee for this service

Independent Financial Advisors
If you need to contact us regarding one of our policyholders we will require a letter of authority, signed and dated by the policyholder, including the following information;

• Full Name
• Full address including postcode
• All policy numbers you are advising on
• Date of birth

A letter of authority will expire if there is no contact made by the authorised persons during any given two year period.

Group Scheme Queries
If you are member of a Group Scheme you will need to contact your trustees. We can only deal directly with the Trustees of the scheme.

For scheme trustees or your authorised advisors please call us on +44 1296 385225 between 9am and 5pm, Monday to Friday. Please have you scheme number to hand. This can be found on your latest Benefit Statement. For training purposes, telephone calls may be recorded and/or monitored.

You can write to us at:

Equitable Life – Group Pensions
Walton Street
Aylesbury
Bucks
HP21 7QW
United Kingdom
Fax: +44 1296 386225

Alternatively you can email us at Email: gpi_unit@equitable.co.uk

To respond to your email request as quickly as we can, please provide us with your scheme number.

Registered office
Equitable Life is a subsidiary of Utmost Life and Pensions
Equitable Life, Walton Street, Aylesbury, Bucks, HP21 7QW