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Transfer Options

How does the transfer process work?
We have produced a simple diagram to explain how the transfer process works.

How long does the transfer process take?
We will respond to your request within approximately 10 working days of receipt of your instruction.

Once we have received all necessary documents, we will send the payment to your new pension company within approximately 10 working days.

Where can I find more information about the process?
If you need more information about the transfer process for Personal Pension Plans, Retirement Annuity Contracts and Free Standing AVCs we have produced a How Our Transfer Process Works leaflet.

If you need more information about the transfer process for Managed Pensions, we have produced a How Our Transfer Process Works leaflet.

Where can I find the transfer form?
Transfer payment forms can be found under the Forms and Documents page 

Can you provide advice on whether I should transfer my pension fund?
No, the Society is unable to provide advice. We therefore recommend you seek independent financial advice. A financial adviser will inform you of the fee they charge for their service. To find Independent Financial Advisers in your area, the website is very helpful.

The Pensions Advisory Service is also able to provide you with free impartial information and guidance on all pension matters. Their telephone number is 0300 123 1047 and their website can be found at

Alternatively, the Money Advice Service offers a range of guides on financial matters, including pensions. They can be contacted on 0800 138 7777 or via their website at

What is pension scam?
Normally, you can only take money from your pension once you are aged 55 or over, but some schemes are claiming to let you gain access to your money earlier by borrowing from your pension fund and this is commonly known as a 'pension scam'. Early access to pensions is rarely in anyone’s long-term financial interests.

The Pension Regulator's website: sets outsets out ten clear steps on how to protect your pension. The Pensions Advisory Service has also produced helpful leaflets "Pension scams leaflet for members” and “Pension scams leaflet for professionals”.

The Financial Conduct Authority have a website where you can check their list of known scams;

Do consider this information before making a decision about your savings.

Who can I contact if I need more information?
You can contact us from 9am until 5pm Monday to Friday on 0330 159 1530. Or you can write to us at:
Equitable Life
Walton Street
HP21 7QW