How to contact us

In writing

If you need to contact us regarding one of our policyholders you can write to us at:

Equitable Life
Walton Street
HP21 7QW

Our email address is:


If you need to speak to us, please call us on:

Telephone: 0330 159 1530

We are open from 9am until 5pm Monday to Friday.

For training purposes, telephone calls may be recorded or monitored.

Information we require to provide policyholder details

If you are advising an Equitable Life policyholder, we will require the following:

  • A request from you on company headed paper with details of your requirements.
  • A letter of authority which needs to include the policyholder or grantee(s):

o Full Name

o Full Address & postcode

o Policy number (if known)

o National Insurance number

o Date of birth

  • The letter of authority must be signed and dated by the policyholder or grantee(s). A letter of authority will expire in the event that no contact is made by the authorised persons during any given two year period.