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How to contact us

UK Individual Policyholder Queries
If you have a query relating to your policy, please call us on 0330 159 1530 between 9am and 5pm, Monday to Friday. If you are calling from overseas please call +44 1296 386242. It is helpful to have your policy number to hand. This can be found on your latest Annual Statement. For training purposes, telephone calls may be recorded and/or monitored.

You can write to us at:

Equitable Life Assurance Society
Walton Street,
Aylesbury,
Buckinghamshire,
HP21 7QW

Fax: 0845 835 5765

Alternatively you can email us at enquiries@equitable.co.uk

To respond to your email request as quickly as we can, please provide us with your policy number. If this is not available please provide your full name and date of birth.

Action for Hearing Loss
For the hard of hearing Next Generation Text Service is available. Please dial 18001 from your phone or textphone, followed by the relevant number above (i.e. 0330 159 1530). Further information on using the service can be found on the Next Generation Text Service website at www.ngts.org.uk/

Change of address
In most cases we can change your address over the telephone, providing you have your policy number. You can also change your address by completing our form. The form can be returned by post or by email. On receipt we may need to ask you for further information.

Financial Advice
We are unable to provide financial advice and we are only permitted to provide you with information on Equitable products. If you require financial advice, you may want to consider consulting an Independent Financial Adviser who may charge a fee for this service.  Click here to search for your nearest adviser.

Independent Financial Advisors
If you need to contact us regarding one of our policyholders we will require a letter of authority, signed and dated by the policyholder, including the following information;

  • Full Name
  • Full address including postcode
  • All policy numbers you are advising on
  • National Insurance Number
  • Date of birth

A letter of authority will expire if there is no contact made by the authorised persons during any given two year period.

UK Group Pension Queries
If you have a query relating to a Group Money Purchase scheme or Additional Voluntary Contribution scheme please call us on 0330 159 1531. Please have the scheme number to hand. For training purposes, telephone calls may be recorded and/or monitored.

Alternatively you can write to us at the address shown above or you can email us at gps@equitable.co.uk. Kindly confirm your scheme number when contacting us.

International Individual Policyholder Queries
If you have an International Individual policy query please click here.

Complaints

Kindly refer to our complaints section for information. If you are making a complaint in writing please address this to our Customer Relations Department.

Registered office
Equitable Life, Walton Street, Aylesbury, Buckinghamshire, HP21 7QW, United
Kingdom.