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How to contact us

UK Individual Policyholder Queries
If you have a query relating to your policy, please call Client Servicing Centre on 0330 159 1530 between 9am and 5pm, Monday to Friday.

For training purposes, telephone calls may be recorded and/or monitored.
Alternatively, you can write to us at:

Equitable Life Assurance Society
Walton Street,
HP21 7QW

Fax: 0845 835 5765

To respond to your email request as quickly as we can, please provide us with your policy number. If this is not available please provide your full name and date of birth. Alternatively, requests can be made via our contact centre or in writing.

Action for Hearing Loss
For the hard of hearing "Action for Hearing Loss" Typetalk service is available. Please dial 18001 from your phone or textphone, followed by the relevant number above (i.e. 0330 159 1530). Further information on using the service can be found on the Typetalk website at

Financial Advice
The Society is unable to provide financial advice and we are only permitted to provide you with information on Equitable products.If you require financial advice, we recommend you contact an Independent Financial Adviser.
Click here to search for your nearest adviser.

UK Group Policyholder Queries
Please go to Group Pension Scheme area of this site.

UK Policyholders Living Overseas
Some UK policyholders who live overseas may not be able to use the normal Client Servicing Centre telephone number. If this is the case please contact us on +44 1296 386242 or by email: . Information will only be given on Equitable products.

International Individual Policyholder Queries
If you have an International Individual policy query please click here.

The registered office of Equitable Life (and its subsidiary) is:
Walton Street, Aylesbury, Buckinghamshire, HP21 7QW, United Kingdom.